FAQs and Terms &
Conditions of Sale
FAQ AND TERMS & CONDITIONS OF SALE
Last Updated: February 6, 2026
Website: https://theguideartists.com
1. WHAT IS THE GUIDE ARTISTS?
The Guide Artists is an international contemporary art brand dedicated to the promotion, dissemination, and development of artists on a global scale. The platform connects artistic creation, visual thinking, and culture through exhibitions, curatorial projects, publications, and editorial content.
2. MISSION
Our mission is to foster artistic talent and provide visibility to emerging voices and trends in the international art scene. We work to build meaningful connections between artists, audiences, collectors, and professionals within the cultural sector.
3. TYPES OF PROJECTS
The Guide Artists develops cultural and artistic initiatives such as:
International exhibitions and artistic collaborations
Curatorial and editorial projects
A specialized magazine focused on international contemporary art
Cultural initiatives connecting art, place, and community
Each project is conceived as a contemporary artistic experience within a global framework.
4. ROLE OF PUBLICATIONS
Publications are an essential part of our editorial ecosystem. They function as platforms for reflection, documentation, and dissemination of art, with a strong emphasis on design, editorial quality, and visual identity.
5. COLLABORATIONS
Yes. The Guide Artists collaborates with artists, curators, writers, and cultural professionals whose proposals align with the editorial and curatorial vision of the platform.
6. WHERE PROJECTS CAN BE FOUND
Our projects can be accessed through:
Official digital platform
Publications (books and magazine)
International exhibitions and events
Physical presentations in Spain
Social media: Instagram | Facebook | YouTube
7. OFFICIAL COMMUNICATION CHANNELS
All official communication regarding orders, collaborations, and services must be conducted exclusively through the official email address or website contact forms.
Social media channels are not used for order management or contractual matters.
8. LANGUAGE OF PUBLICATIONS
All editorial projects are conceived, written, edited, and designed in English to ensure international reach and distribution.
9. CURATORIAL PROCESS
Artist and theme selection is based on ongoing research into the international art scene. The editorial team identifies relevant, innovative, and culturally significant practices. External proposals are also considered when aligned with the platform’s vision.
10. EDITORIAL PROCESS
The production model includes:
Concept development
Editorial direction
Image selection
Text editing
Graphic design
Production
International distribution
All processes are executed under high professional editorial standards.
11. INTERNATIONAL DISTRIBUTION
Yes. Publications are distributed internationally, reaching collectors, institutions, galleries, and art professionals. Availability may vary depending on region.
12. SHIPPING COUNTRIES
Due to operational demand, distribution currently includes:
Europe, United Kingdom, United States, Canada, Mexico, Chile, Australia, New Zealand, China, Hong Kong, Japan, South Korea, Taiwan, Singapore, United Arab Emirates, and Qatar.
Additional countries may be added over time.
13. INTERNATIONAL SHIPPING CONDITIONS
International shipping may include logistics handling, packaging, tracking, and, where applicable, customs processing and insurance.
14. ORIGINAL ARTWORKS
The Guide Artists does not act as a gallery, storage facility, or logistics provider for original artworks.
Artists are fully responsible for shipping, insurance, transport, and handling of original works unless expressly agreed in writing for specific curated projects.
The Guide Artists only manages books, magazines, catalogs, and branded editorial products.
15. ORDER LIMIT
A maximum of five publications per order applies to ensure controlled international distribution.
16. RETURNS AND PRE-ORDERS
Pre-order publications, limited editions, and print-on-demand products are non-returnable once confirmed, due to production allocation and editorial planning.
17. What does the international distribution service include?
The international distribution service includes customs handling and shipping insurance, ensuring a professional and secure process.
18. Does The Guide Artists manage the shipping or receipt of original artworks?
No. As a general rule, The Guide Artists does not manage the shipping or receipt of original artworks, as we do not operate as a gallery, storage facility, or logistics company for physical artworks. Our work focuses primarily on the editing, production, promotion, and shipping of books, magazines, catalogs, and special merchandising published or produced under The Guide Artists brand.
In the case of original artworks that are part of an exhibition, presentation, collaboration, or project held in The Guide Artists spaces, the shipping and collection of such works shall be the sole responsibility of the artist. This means that the artist must organize, contract, and assume all costs related to the transportation of the artwork, both for its delivery and for its subsequent collection.
Likewise, in agreements involving artworks donated, loaned, or provided for special projects, any costs arising from handling, preparation, packaging, shipping, receipt, collection, return, insurance, customs, or transportation shall be understood to be the responsibility of the artist.
For this reason, The Guide Artists does not prepare, package, store, transport, ship, or return paintings, sculptures, prints, drawings, engravings, unique pieces, or any other type of physical artwork belonging to the artist. Any movement of an original artwork must be managed directly by the artist.
If a shipment of an original artwork is rejected, held, returned, lost, or generates any additional costs, The Guide Artists shall not be responsible for such costs or for any consequences arising from transportation.
By contrast, The Guide Artists does handle the preparation, packaging, and shipping of books, magazines, catalogs, and special merchandising when they are part of a contracted editorial project, a purchase made through our official channels, or a promotional action managed directly by The Guide Artists. In these cases, the shipment of boxes and the packaging of copies intended for artists are provided at no additional cost, always within the conditions established for each editorial project.
19. Is there a limit on the number of publications per order?
To ensure controlled and secure international distribution, there is a maximum limit of five publications per order. Orders exceeding this limit will be automatically adjusted.
20. What happens if an international shipment is returned?
All shipments include a tracking number. If a shipment is returned due to non-collection or lack of action by the recipient, the order will be considered complete. We recommend actively tracking shipments to ensure proper delivery.
21. Can pre-order publications be returned?
Publications purchased on pre-order are part of planned editorial projects and cannot be returned or exchanged once the purchase is confirmed.
21.a. Contracts, Memberships, and Paid Invoices
21.b. Are refunds issued once a contract, membership, or invoice has been confirmed?
No. Once a contract, membership, editorial service, campaign, publication, or invoice has been confirmed, issued, finalized, and paid, no refund of any kind will be issued.
21.c. Why are refunds not issued?
The Guide Artists is a professional company that operates through editorial planning, design, management, production, promotion, and the reservation of limited spaces within its schedule. Each accepted agreement involves internal organization, allocation of resources, and a professional commitment that must be respected by both parties.
21.d. What happens if the client decides not to continue after payment has been made?
If the client decides not to continue, cancel, pause, or abandon the process after confirming the service and making payment, that decision will not entitle the client to a refund. The amount paid will remain linked to the contracted service, the reserved space, the work already managed, and the professional commitment undertaken.
21.e. Are memberships refundable?
No. The Guide Artists memberships, once contracted, activated, invoiced, or paid, are non-refundable. Membership involves access, visibility, management, inclusion on platforms, promotion, or benefits associated with a specific period; therefore, it cannot be canceled with a financial refund once formalized.
21.f. Can paid invoices be canceled with a refund?
No. Any invoice that has been issued, accepted, and paid is considered administratively and financially closed. Therefore, no refund will be issued for invoices that have already been paid, unless there is an express legal obligation stating otherwise.
21.g. What commitment does The Guide Artists assume?
The Guide Artists is committed to developing the agreed services with seriousness, responsibility, and professional judgment, within the timelines, conditions, and processes established for each project. Likewise, the client assumes the commitment to respect the accepted agreement, the payments made, and the established conditions.
21.h. Can a contracted service be modified?
Any modification must be reviewed by The Guide Artists and will depend on the status of the project, the editorial schedule, the team’s availability, and the nature of the contracted service. The modification of a service shall not, under any circumstances, imply an automatic refund of the amount paid.
21.i. General Clause
All contracts, memberships, reservations, editorial services, campaigns, publications, invoices, and commercial agreements formalized with The Guide Artists are considered closed professional commitments once they have been accepted and paid. For this reason, no refund will be issued for any amounts already paid.
Publications purchased on pre-order are part of planned editorial projects and cannot be returned or exchanged once the purchase is confirmed.
22. Professional Conduct, Public Statements, Accusations, and Fixed Prices
22.a. Is The Guide Artists responsible for statements made by artists, clients, or third parties?
No. The Guide Artists shall not be held responsible, under any circumstances, for statements, accusations, comments, publications, messages, opinions, interpretations, or declarations made by artists, clients, collaborators, external representatives, or third parties, whether through private channels, social media, digital platforms, public platforms, media outlets, or any other communication channel outside the company’s official channels.
22.b. What happens if an artist, client, or third party makes accusations against The Guide Artists?
Any accusation, statement, or declaration that may affect the honor, reputation, commercial image, professional credibility, or business interests of The Guide Artists shall be considered serious misconduct. The company expressly reserves the right to take any internal, commercial, contractual, and legal measures it deems appropriate to defend its rights and interests.
22.c. Are offensive, defamatory, or harmful comments against the company permitted?
No. The Guide Artists will not tolerate insults, threats, coercion, disparaging remarks, unfounded accusations, defamatory comments, smear campaigns, manipulation of information, disclosure of private communications, misrepresentation of agreements, malicious publications, or any conduct that may cause reputational, financial, professional, or institutional harm to the company, its representatives, its team, or its projects.
22.d. What is considered a serious lack of respect or conduct contrary to good faith?
Any behavior that violates contractual good faith, professional respect, confidentiality, the company’s public image, or the normal commercial relationship between the parties shall be considered serious misconduct. This includes, but is not limited to, making accusations without evidence, publishing false or incomplete information, using public pressure to obtain financial advantages, disclosing partial private conversations, creating confusion among third parties, or attempting to harm the reputation of The Guide Artists.
22.e. Can The Guide Artists terminate a professional relationship due to this type of conduct?
Yes. In the event of disrespectful, accusatory, defamatory, threatening, or harmful conduct, The Guide Artists may immediately suspend communications, cancel non-formalized proposals, reject future collaborations, limit access to its services, terminate the professional relationship where applicable, and take any appropriate legal action to protect its honor, reputation, image, commercial activity, and financial interests.
22.f. Do disagreements justify public statements against The Guide Artists?
No. The existence of a disagreement, delay, difference of opinion, administrative issue, commercial decision, or differing interpretation of a service does not authorize the artist, client, or third party to make public attacks, accusations, disparaging comments, threats, smear campaigns, or publications that may harm The Guide Artists. Any disagreement must be addressed exclusively through official communication channels, privately, respectfully, and with proper documentation.
22.g. Can The Guide Artists take legal action?
Yes. The Guide Artists expressly reserves the right to initiate any legal actions that may apply against any individual or legal entity that, through statements, publications, communications, or acts of any kind, causes or attempts to cause harm to the honor, reputation, commercial image, professional activity, projects, services, publications, representatives, or financial interests of the company.
23. Fixed Prices, Accepted Agreements, and Financial Terms
23.a. Do The Guide Artists’ services have fixed prices?
Yes. All services offered by The Guide Artists have fixed prices, previously communicated to and accepted by the artist, client, or contracting entity before formalization. This includes, among others, memberships, publications, campaigns, editorial contracts, design services, promotion, commercial spaces, interviews, catalogs, books, visibility actions, curatorial projects, and any other professional service offered by the company.
23.b. Can a client renegotiate the price once the service has been accepted?
No. Once a quote, proposal, contract, invoice, membership, reservation, campaign, or service has been accepted, the price is considered fixed and binding on both parties. No subsequent renegotiations, unagreed discounts, financial claims, unilateral changes to the amount, or requests for price reductions will be accepted once the agreement has been formalized.
23.c. What does accepting a financial proposal from The Guide Artists imply?
Acceptance of a financial proposal means that the client declares that they know, understand, and accept the price, the nature of the service, the communicated terms, the indicative or established timelines, the professional scope of the work, and the obligations arising from the agreement. Full or partial payment confirms acceptance of the service and its financial terms.
23.d. Can the client request a refund because they later disagree with the accepted price?
No. Later disagreement with a previously accepted price shall not entitle the client to any refund, compensation, discount, credit, financial cancellation, or renegotiation. The client is responsible for reviewing and accepting the financial terms before formalizing any payment or agreement with The Guide Artists.
23.e. What happens if the client decides not to continue after accepting the price?
If the client decides to cancel, pause, abandon, or discontinue a service after accepting the price, proposal, invoice, contract, membership, or any commercial agreement, such decision shall not affect the validity of the financial commitment undertaken and shall not generate any automatic right to a refund.
24. Strict General Clause
The Guide Artists conducts its activity under standards of professionalism, seriousness, good faith, editorial planning, commercial responsibility, and institutional respect. Every relationship with artists, clients, collaborators, or third parties must be maintained within a framework of respect, confidentiality, good faith, and professional communication.
The Guide Artists shall not be held responsible for statements, accusations, comments, publications, or acts carried out by artists, clients, collaborators, or third parties outside its official channels. Any statement that may affect the honor, reputation, commercial image, professional credibility, business activity, or financial interests of The Guide Artists may be considered serious misconduct and shall entitle the company to take any contractual, commercial, and legal measures it deems necessary.
All services, memberships, contracts, campaigns, publications, invoices, reservations, proposals, and commercial agreements of The Guide Artists have fixed prices. Once accepted, invoiced, contracted, reserved, or paid in whole or in part, such amounts shall be considered final, binding, and not subject to renegotiation, unless expressly agreed in writing by The Guide Artists.
The contracting, acceptance, or payment of any service implies full acceptance of these terms.
25. Regulatory Compliance, Applicable Law, and Jurisdiction
All commercial relationships, contracts, memberships, editorial services, campaigns, publications, invoices, reservations, and agreements formalized with The Guide Artists shall be governed by the laws of Spain.
The acceptance, contracting, or full or partial payment of any service implies the express acceptance of the terms communicated by The Guide Artists, as well as the commitment to act in accordance with the principles of good faith, professional respect, contractual compliance, and mutual responsibility between the parties.
Pursuant to the general principle of the binding force of contracts established under the Spanish Civil Code, obligations arising from contracts have the force of law between the contracting parties and must be fulfilled in accordance with their terms. Likewise, once a contract has been perfected, the parties are bound not only by what has been expressly agreed, but also by all consequences that, according to their nature, are consistent with good faith, customary practice, and the law.
In the event of breach of contract, non-payment, conduct contrary to good faith, unfounded accusations, reputational damage, dissemination of false information, breach of confidentiality, unjustified abandonment of the contracted service, or any action that harms the rights, interests, commercial image, honor, or professional activity of The Guide Artists, the company reserves the right to suspend the professional relationship, reject future collaborations, claim any outstanding amounts, seek compensation for damages and losses, and pursue any legal actions that may apply.
Any dispute arising from the interpretation, performance, breach, validity, or enforcement of these terms shall be governed by Spanish law and, where legally applicable, submitted to the competent courts and tribunals of Spain, without prejudice to any rights that may correspond to consumers and users under applicable law.
Nothing contained in this FAQ shall limit or exclude any mandatory rights that may legally correspond to consumers and users under the applicable laws of Spain.
26. How are customs fees handled for international shipments?
The Guide Artists covers standard customs fees included in the international shipping process. However, the company is not responsible for any additional charges, extraordinary taxes, or unforeseen costs that may be imposed by the customs authorities of certain countries and fall outside the standard import fees.
27. Our Magazine and Books
At The Guide Artists, we work under a professional editorial model that allows us to maintain the highest standards in graphic production, international distribution, project organization, and real, effective promotion.
What we offer is not simply “appearing in a magazine,” but a solid platform for international visibility, professional positioning, artistic branding, and connection with museums, galleries, collectors, and art professionals. Our project does not depend on subsidies or massive advertising; we have chosen a sustainable model that ensures quality, continuity, and real results.
In return, artists receive:
✔ International visibility
✔ Editorial credibility
✔ Presence within a recognized brand
✔ Professional and long-term promotion
For ten years we have demonstrated that our projects help artists grow, build recognition, and open doors. We do not sell promises; we deliver results: real presence, editorial prestige, and a solid global platform that facilitates direct access to museums, partner galleries, and leading art professionals.
28. CONTRACTS, MEMBERSHIPS, AND PAYMENTS
Once a contract, membership, editorial service, invoice, campaign, or agreement is confirmed and paid:
No refunds are issued
The agreement is considered final and binding
Resources, production time, and operational capacity are immediately allocated
Memberships and services are non-refundable under any circumstances unless required by applicable law.
Issued and paid invoices are considered administratively closed.
29. PROFESSIONAL CONDUCT AND COMMUNICATION
The Guide Artists is not responsible for statements made by third parties outside its official channels.
Any defamatory, harmful, or malicious communication affecting the company’s reputation may result in:
Suspension of services
Termination of collaborations
Legal action
All disputes must be handled privately and exclusively through official communication channels.
30. FIXED PRICING POLICY
All services are subject to fixed pricing agreed prior to contracting.
Once accepted or paid:
Prices are non-negotiable
No retroactive discounts or changes apply
The agreement is legally binding
Payment constitutes full acceptance of the financial terms.
31. SHIPPING CONDITIONS
All orders require a signature upon delivery.
Risk transfers to the customer upon delivery.
The Guide Artists is not responsible for delays caused by carriers or customs authorities.
32. DEFECTS AND CLAIMS
In case of damage or production defects:
Immediate notification is required
Photographic evidence must be provided
Replacement or refund may be issued where applicable
33. LIABILITY
Liability is limited to the value of the purchased product, except in cases of personal injury or where mandatory legal obligations apply.
34. INTELLECTUAL PROPERTY
All content, including editorial design, texts, images, and brand identity, is protected under intellectual property laws and may not be used without prior authorization.
35. GOVERNING LAW
These terms are governed by the laws of Spain. Jurisdiction: Cádiz, Spain, unless mandatory consumer protection laws provide otherwise.
36. FINAL CLAUSE
All purchases, services, contracts, memberships, and editorial agreements are binding upon acceptance or payment.
These Terms constitute the complete legal framework governing the relationship with The Guide Artists.
37. CONTACT
Email: orders@theguideartists.com